Section 01 of 09
Who we are
Rongelvil Trading Inc. ("Rongelvil", "we", "us" or "our") supplies, installs and services office equipment in the Philippines, including multifunction printers and copiers, digital duplicators, graphic arts and CAD printers, projectors, PVC ID printers, paper shredders and paper supplies.
Our office is at Unit 209, 2nd Floor, Alabang Premier Two, Alabang–Zapote Road, Las Piñas City. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and issuances of the National Privacy Commission, Rongelvil is the personal information controller for the information described in this policy.
Scope of this policy
This policy covers personal information we collect through:
The rvtinc.ph website, including our contact and quotation request forms
Emails, phone calls, text messages and chat messages you send to our team
Quotations, purchase orders, delivery receipts, service reports and other sales documents
Visits to our office and on-site installation, repair and preventive maintenance visits
It does not cover the websites of brand partners or other third parties that we link to. Those sites have their own privacy policies.
Section 02 of 09
Information we collect
We collect only the information we need to answer your inquiry, deliver what you ordered and support you as a customer.
Information you give us
Identity and contact details: your name, job title, company or school, email address, mobile and landline numbers
Business details: company name, billing and delivery addresses, TIN and other details needed for official receipts and invoices
Request details: the products and services you are interested in, print volumes, quotation requirements, and the messages you send us
Customer records: orders, deliveries, installation details, machine serial numbers, meter readings, service tickets and maintenance history
Information collected automatically
Technical data such as your IP address, browser type, device type and operating system
Usage data such as the pages you visit, the time spent on each page and the site that referred you
Cookie data, as described in the Cookies section
Information from other sources
We may receive your details from a colleague who refers you to us, from brand partners when you register a product or ask for a local dealer, or from public business directories. We do not knowingly collect sensitive personal information, and our services are not directed at children.
Section 03 of 09
How we use your information
We use personal information for the following purposes, and only when we have a lawful basis under the Data Privacy Act, such as your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests as a business.
To respond to inquiries and prepare quotations, product demonstrations and proposals
To process orders and payments, issue invoices and official receipts, and arrange delivery and installation
To register products for warranty and coordinate repairs with manufacturers and service centers
To schedule preventive maintenance, supply refills and meter readings under a service agreement
To send product updates, promotions and event invitations, only if you have agreed to receive them
To keep the website and our systems secure, prevent fraud and fix technical problems
To understand how visitors use the website so we can improve our pages and services
To meet our legal, tax, accounting and regulatory obligations
Marketing messages
You can stop receiving marketing messages at any time by replying "unsubscribe" to an email, or by contacting us. We will still send you messages that relate to your orders, service requests or account.
Section 04 of 09
Sharing your information
We do not sell or rent your personal information. We share it only with parties that help us serve you, and only as much as they need for that purpose.
Brand partners and authorized service centers, for warranty registration, technical support and repairs
Couriers, freight forwarders and logistics partners, to deliver your order
Banks and payment providers, to process payments and refunds
IT, hosting, email and cloud software providers that help us run the website and our internal systems
Our accountants, auditors and legal advisers, under a duty of confidentiality
Government agencies, courts and regulators, when required by law or a valid legal order
When we use service providers, we require them through data sharing or outsourcing agreements to protect your information and to use it only on our instructions.
Transfers outside the Philippines
Some of our providers, such as email and cloud hosting services, may store data on servers outside the Philippines. When this happens, we take reasonable steps to make sure your information receives a level of protection comparable to the Data Privacy Act.
Section 05 of 09
Cookies
Cookies are small text files that a website stores on your device. They help the site remember your preferences and help us understand how the site is used.
Types of cookies we use
Essential cookies, which the website needs to load pages, keep forms working and stay secure
Preference cookies, which remember choices such as the page you were viewing
Analytics cookies, which tell us which pages are visited and how visitors move around the site, using aggregated data
Managing cookies
You can block or delete cookies through your browser settings, and most browsers let you refuse cookies from specific sites. If you block essential cookies, some parts of the website, such as the contact form, may not work as expected.
Section 06 of 09
Keeping your information safe
We use reasonable organizational, physical and technical measures to protect personal information against loss, misuse, unauthorized access, alteration and disclosure.
Access to customer records is limited to staff who need it for their work
Staff are briefed on confidentiality and on handling personal data
The website uses an encrypted HTTPS connection
Paper records are kept in secured areas of our office, and records we no longer need are shredded
Devices used by our team are password-protected and kept up to date
How long we keep information
We keep personal information only for as long as we need it for the purposes in this policy. Sales, tax and accounting records are kept for the periods required by law, which is generally up to ten years. Inquiries that do not lead to an order are usually deleted within two years. After that, information is securely deleted or anonymized.
If a breach happens
If a personal data breach occurs that is likely to put you at real risk of serious harm, we will notify you and the National Privacy Commission as required by law, and take steps to contain it.
Section 07 of 09
Your rights
As a data subject under the Data Privacy Act, you have the right to:
Be informed whether and how your personal information is being processed
Access the personal information we hold about you and ask how it was obtained
Object to processing, including processing for direct marketing
Ask us to correct inaccurate, incomplete or outdated information
Ask us to suspend, withdraw, block or delete your information when it is no longer needed or was processed unlawfully
Receive a copy of your information in an electronic and commonly used format
Claim damages if you are harmed by inaccurate, incomplete or unlawfully obtained information
File a complaint with the National Privacy Commission
How to make a request
Send your request to inquiries@rvtinc.ph with the subject "Data Privacy Request". We may ask you to confirm your identity before acting on it. We aim to respond within 15 working days, and we will tell you if we need more time.
Section 08 of 09
Changes to this policy
We may update this policy from time to time, for example when we introduce new services, change the providers we work with, or when the law changes.
The latest version will always be posted on this page, with the date it was last updated shown at the top. If we make significant changes, we will also post a notice on the website or contact customers directly where appropriate.
We encourage you to review this page from time to time. Continuing to use the website or our services after a change means you have been informed of the updated policy.
Section 09 of 09
Contact us
If you have questions about this policy, want to exercise your rights, or have a concern about how we handle your information, please contact our Data Protection Officer:
Email: inquiries@rvtinc.ph
Phone: +63922-8651297 / +63917-8302538
Address: Unit 209, 2nd Floor, Alabang Premier Two, Alabang–Zapote Road, Las Piñas City
If you are not satisfied with our response, you may contact the National Privacy Commission through privacy.gov.ph.